Managing Generation X:
What motivates younger workers?
More than 40 million American workers are
in their twenties or early thirties. To
stereotype these workers is dangerous, but
managers need to understand what motivates
younger employees. Here are four ways
managers can get through to "Gen
X" employees, and motivate them to work
hard:
Help them "train for another
job." It sounds ridiculous, but
younger employees realize that the old
"employment contract" is no more.
They know they won't stay with one company
for their entire career. So, ironically, the
way to keep them is to help them acquire
skills that will make them more marketable
later on. The more they can learn, the more
they'll want to stick around.
Give them responsibility for projects.
Younger workers have more of an independent
spirit than Baby Boomers or older workers.
Rather than mistake this quality for a
liability-e.g., a refusal to stick to
procedures-treat it as an asset. Give them
clearly defined goals-and the freedom to
achieve them in their own way.
Offer constant informal feedback rather
than periodic performance reviews.
Younger workers expect a lot of feedback
from managers. Formal, sporadic performance
reviews are not timely enough to keep up
with the rapid pace younger employees work
best at.
Offer them access to many different kinds
of information. Younger workers grew up
in the computer age, and are quite adept at
using different data and technology to bring
together seemingly unrelated elements and
solve a problem.
-Adapted from HR Focus, American
Management Association
Share this advice to keep Gen Xers on
board
Deserved or unfair, Generation X has a
reputation for a lack of commitment to
employers. But you can build a bond of trust
and loyalty that will help them stay with
your organization by offering your Gen X new
hires this helpful career guidance:
Learn. Put as much energy as you can
into gaining new skills before the ones you
have become obsolete.
Be unselfish. Think in terms of what
you have to offer people and organizations,
not about what they can do for you.
Add value. Use your specialized
knowledge and skills to help your coworkers
and employers.
Embrace change. Be willing to
reinvent yourself and your job in whatever
organization you work for.
Take care of yourself. Make a
priority of your physical and mental health
no matter what you do or where you work.
-Adapted from "Share this advice
with your new hires," on the Rainmaker
Thinking Web site
Give Generation X a Chance-and a
Challenge
Following are several insights for
managing this new generation of workers:
Provide the larger context for work.
When they're not worried about getting a
job, workers in this generation would like
to have a job that gives their life meaning.
Explain the mission and purpose of your
company, and how the employee's job fits
into the overall goals of the organization.
If not engaged on the job, they'll seek
excitement when the workday is over and be
eager to get out the door each day to that
part of their life.
Gear work to action, not talk. This
generation has a low tolerance for talking
about work and would rather "just do
it." They prefer action over talk,
facts over meanings, results over process
and accountability over excuses.
Focus on results, not rules. They
know how to get the job done. This
generation takes special pride in what they
picked up on their own. Make it clear what
results you are after and then leave them
alone to do the job as they see fit, with
the expectation of open communication in
which any employee can ask, if he or she
needs information, help, support or
resources to get the job done.
Take time and listen; don't lecture.
They may not want to be micro-managed, but
the have a strong craving for their
manager's approval. Take time to listen to
them. The greatest motivational act one
person can do for another is to listen.
Recognize and appreciate whenever
possible. Although all employees have a
need to be appreciated, for this group the
need is particularly acute. They are not
driven from within and need reinforcement.
Make sure you recognize and reward the
results you get in a timely, specific way.
Encourage skill development, not loyalty.
This generation constantly wants to learn
new skills, both to keep the job exciting
and challenging as well as to increase their
marketability. Managers can motivate
employees by pointing out how an assignment
can make them more marketable and how it
builds their resume.
Promote new responsibilities, not
promotions. As job promotions are harder
to come by during times of downsizing, new
responsibilities or job rotations are the
next best thing to providing the needed
change of pace that keeps this generation
engaged. They like job swapping; they think
it's great fun.
Make work fun, not routine. This
generation wants to have fun-at work, if at
all possible, otherwise they'll focus on
that activity when they're not on the job.
So loosen up, and try some new activities to
help keep things exciting. Try giving
employees an occasional afternoon off for
sporting activities, or arranging humorous
office events and competitions. It will
improve morale and increase productivity.
All in all, the challenge of managing
Generation X is to challenge them - to
engage them with new tasks, problems and
skills - and recognize and reward them.
-Adapted from Human Resource Professional
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