MHA Service Corporation Professional Search Services, Stephen O’Connor, Senior Director . . . . . . . . . . . . . .August 2007

In this issue:

Six Ways to Grow in Your Role as a Supervisor
Make New Supervisors Feel at Home in Three Steps
Staff Matters: Career Development: Somebody Give Me a Sign
New Managers Should Make and Share Plans
Guide New Supervisors Through These Danger Zones

Is Your Risk Management, Patient Safety or Quality Seat Empty?
Professional Search Services: Management Recruiting for the Health Care Community


Six Ways to Grow in Your Role as a Supervisor

Before his job agency closed its doors, Larry Meyers of Denver had helped more than 100 people land positions as supervisors and department heads in various companies throughout Colorado. Through regular feedback reports, he came to know well the leadership qualities that led certain workers into obtaining permanent employment.

A person’s level of adaptability is a major factor in whether or not he or she will have success in the role of supervisor, according to Meyers.

“An individual who absorbed information quickly was always a plus,” he says. “It’s the basic qualification for gaining a foothold into management, regardless of what type of industry you’re in.”

However, he later detected a broader pattern of qualities among individuals who secured permanent supervisory positions, or whose contracts were extended beyond initially stated “temp periods.”

Those workers, he notes, exhibited all or most of the following qualities that today’s organizations regard as invaluable:

  • Positive attitude;
  • Ability to stay busy and productive;
  • Ability to reinvent one’s self and adapt to rapid change;
  • Willingness to take training courses and expand professional knowledge;
  • Volunteering time and energy to assist in special projects;
  • Networking with key personnel within the company.

Source: Smart Supervision, Clement Communications Inc., www.clement.com

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Make New Supervisors Feel at Home in Three Steps

It’s tough enough for supervisors hired from within the ranks to adapt to their new responsibilities. But supervisors hired from outside your organization have the dual challenge of trying to lead their charges while learning a new culture. And according to a recent survey by the Salveson Stetson Group executive search firm, most companies – 65 percent — do a middling to poor job of integrating new supervisors into their organizations. To help new supervisors quickly find their footing:

  • Start with first things first. Make sure new supervisors understand their mission and have clear-cut and measurable goals. When they know what’s expected of them, they’ll be in a better position to set priorities and will be able to concentrate on the things that matter most to the department and organization.
  • Foster positive relationships. Act as a facilitator in helping your new supervisors get to know their direct reports and organizational partners. Set up getting-to-know-you sessions to help supervisors break the ice and begin establishing a rapport with their employees and peers.
  • Provide a cultural perspective. Give newly hired supervisors a crash course in what makes your department and your organization tick. Share your perspective on the organization’s history, key stakeholders, and cultural values.

Source: The Motivational Manger

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Staff Matters: Career Development: Somebody Give Me a Sign

by Stephen O'Connor

Our world is replete with signs. We have signs to tell us how fast to drive, where the nearest hospital is,
where you can buy every manner of food and a whole bunch of signs telling us what not to do.
Here are some actual signs whose unintended messages are downright hilarious.

Retail store: We’ll gladly replace any defective merchandise with an item of equal value.

Card shop: “I love you” Valentine’s Day cards now available in multipacks.

Southern California convent: Absolutely no trespassing. Violators will be prosecuted. Signed, The Sisters of Mercy.

Produce Department: Please do not fondle the fruit. Wait for the clerk.

There seems to be a sign for everything except the single most important thing most of us will ever have to find. At some point in each of our lives we have had to ask ourselves that terrifying question, “What career is best for me?” or “What do I want to do for a living?” or just “What do I want?”

On the face of it, these shouldn’t be such difficult questions. Everybody should know what they want, right? Fact is, most people know what they don’t want but have a difficult time deciding what kind of work or career is a good fit for their personality and skills. So where does a person start? Do you take some tests? Do you ask your uncle Frank? How about your mom? She knows you better than anyone, right?

In their book, Do What You Are, Paul and Barbara Tieger provide a pearl of wisdom, “Figure out what you’re good at and exploit it in the service of others.” It’s the second half of that phrase that contains the clue: “in the service of others.” As someone once said, “The purpose of life is to discover your talents and the meaning of life is to give them away.”

There is something very absolute about the universal truth that whatever you give away, you get back. It’s life’s beautiful paradox. You get what you give: friendship, love, respect, anything you choose, often tenfold. The world is a mirror, not a brick wall. Service to others is where the meaning of a life and a career are discovered. It is also the bedrock of the free marketplace. When you get out of yourself and provide service to others, you find meaning and often a career. Besides, using your talents only for yourself is like kissing your sister — what’s the point?

Ron Pendell, vice president at Right Management Consultants in Southfield, identifies the five “Core Business Drivers” in any organization — customer service, cost/pricing, infrastructure, quality, business development.

If a person can discover what they are good at, what their talents are, and wrap them around one or more of the core business drivers to provide service to others, then they’ve discovered their career. Identify what motivates, excites or inspires you and use that to apply your talents in the service of others. Too bad this won’t fit on a sign somewhere.

This article originally appeared in Michigan Health & Hospitals magazine and is being used with permission.

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New Managers Should Make and Share Plans

New to management? Get off to a good start by creating a plan for what you want to achieve in your first 90 days. Discuss the plan with your boss to make sure you’re in agreement and that your goals are in line with the organization’s overall vision and mission. Then share your plan with your team. That way they’ll understand what you’re trying to accomplish and you’ll demonstrate that you need their help to succeed.

Adapted from Take This Job and Thrive, by Anita Bruzzese (Impact Publications)

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Guide New Supervisors Through These Danger Zones

 

Stepping into a legal quagmire is a sure-fire way to sap a novice supervisor’s morale. Help new supervisors build their confidence and avoid common legal pitfalls by guiding them through these eight danger zones:

  1. Recruitment. Give new supervisors a heads-up on the questions they are legally allowed to ask when conducting interviews and what errors to avoid regarding a prospective hire’s race, ethnicity, age, gender, religious affiliation, sexual orientation, physical impairment, and so forth.
  2. Accommodation. Make sure supervisors understand which demographic groups are considered “protected classes” and how they should handle accommodation issues when making work assignments.
  3. Harassment. Managers frequently have to rely on observant frontline supervisors to ensure that employees are not engaged in activities that could leave the organization liable in a harassment suit. Educate supervisors about behaviors that may present a problem-for instance, an employee reading Playboy in the breakroom. Also make sure new supervisors understand privacy issues as they apply to employees in the workplace.
  4. Overtime. Educate new supervisors about the difference between exempt and non-exempt workers, when it’s appropriate to authorize overtime, and how to determine fair and appropriate compensation for overtime work.
  5. Documentation. Train new supervisors to properly document performance and disciplinary issues. Thorough documentation is invaluable to an organization facing a legal challenge, and a supervisor’s failure to maintain accurate written records could create headaches for the organization.
  6. Discipline. Teach new supervisors how to deal with problem workers, and provide them with clear guidelines for when to impose discipline and the necessary steps to take before terminating an employee for cause.
  7. Safety. Frontline supervisors play a key role in maintaining a safe work environment and preventing accidents. Be sure new supervisors are thoroughly familiar with OSHA regulations and that they know how to proceed in the event of an on-the-job injury.
  8. Violence. Help protect new supervisors by training them to see the danger signs of unstable workers and to avoid becoming victims of workplace violence.

Adapted from HRhero.com

 

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Is Your Risk Management, Patient Safety or Quality Seat Empty?

The Risk Management and Patient Safety Institute and MHA Service Corporation’s Professional Search Services have teamed up together to provide you the support you need to fill your risk management, patient safety or quality management vacancies. We offer temporary staffing; search services for a long-term, permanent replacement; and mentoring and coaching once you find the right person.
6215 W. St. Joseph Highway
Lansing, MI 48917
(888) 466-4272
Fax: (517) 323-6180
E-mail: rmpsi@rmpsi.com
www.rmpsi.com
6215 W. St. Joseph Highway
Lansing, MI 48917
(517) 663-5755
Fax (517) 323-0913
E-mail: soconnor@mha.org
www.mhaservicecorp.com

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Professional Search Services: Management Recruiting for the Health Care Community

Steve O'Connor, SPHR,
Senior Director

Professional Search Services

  • Large national candidate pool
  • Internet recruiting at www.mhaservicecorp.com
  • Background checking service
  • Low contingency fee

When you need a healthcare management recruiter, call Steve O’Connor at the Michigan Health and Hospital Association in Lansing, MI at (517) 663-5755. He’s the search consultant who produces this monthly newsletter and has hundreds of management candidates currently registered with his service. Most are open to relocation. You are also invited to browse his web site for more information on Professional Search Services at www.mhaservicecorp.com.

Available positions may include:

CEO/CFO/COO/VP • Facilities Management • Finance • Food Service • Fund Development • Health Information Management • Home Health Care • Human Resources • Information Systems • Managed Care • Management Engineering • Marketing/Public Relations • Materials Management • Nursing Administration • Physician Practice Administrators • Planning• Rehabilitation Management • Social Work • Training and Development • Utilization Review

For more information contact:

Stephen O’Connor, SPHR, Senior Director
MHA Service Corporation
Professional Search Service

Corporate Office:
6215 West St. Joseph Hwy.
Lansing, MI 48917
(517) 663-5755
E-mail Address: soconnor@mha.org

 

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Professional Search Services
Management Recruiting for the Health Care Community

 

Stephen O’Connor, SPHR, Senior Director
6215 West St. Joseph Hwy. • Lansing, MI 48917
(517) 663-5755
E-mail: soconnor@mha.org

 

Full Service Background Screening
and Applicant Tracking

Sales Department
3009 Douglas Blvd., 3rd Floor
Roseville, CA 95661
(800) 943-2589
www.absolutehire.com

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